Frequently Asked Questions

Shipping is free within the contiguous United States and Canada, no minimum order. We also welcome international orders; any customs duties or taxes are the customer's responsibility.

Most orders arrive within about 5 to 8 business days in the contiguous US and Canada once they're on their way. You'll receive a tracking link by email the moment your order ships.

Every order is backed by our 30 day risk free trial. If you or your cat aren't happy, return it within 30 days of delivery for a full refund, and returns are free within the contiguous US and Canada. Once we receive and inspect the return, refunds go back to your original payment method within 5 to 7 business days. Full details are on our Refund Policy.

It happens, cats have opinions. That's exactly why we offer a 30 day money back guarantee: if your cat snubs it, we'll refund it. Try placing it where your cat already likes to hang out and give them a few days to claim it as their own.

We choose durable, pet safe materials that look good in your home and stand up to real cats, natural sisal, solid wood frames, soft plush, and recycled corrugated cardboard, depending on the piece. Everything is non toxic and safe for paws (and the occasional nibble).

Yes. We favor sustainable, recyclable materials like corrugated paper and natural fibers, and we design pieces to last rather than end up in a landfill after a week. When a cardboard scratcher is finally shredded, it's fully recyclable.

Each product page lists exact measurements in its Dimensions & Specs section, along with a sizing graphic. Measure the spot you have in mind, check your cat's size, and if you're between options just reach out, we're glad to help you pick.

Absolutely. Many of our beds, loungers, and scratchers comfortably suit homes with more than one cat, and a few designs can be combined for extra space. Want a recommendation for your crew? Just get in touch.

For beds and fabric pieces, spot clean with a mild cleaner and brush off fur and debris between deeper cleans, check the product page for any specific care notes. Cardboard scratchers can't be washed; just brush them off, and recycle them once they're well loved.

Yes, as soon as your order ships we'll email you a tracking link so you can follow it to your door. If it's been a while and you haven't seen tracking, email us at hello@purlipets.com and we'll sort it out.

If you need to change or cancel, contact us as soon as possible at hello@purlipets.com and we'll do our best to catch it before it ships. Once an order is on its way, our 30 day return policy has you covered.

Our checkout is secure and accepts all major credit and debit cards, plus fast options like Apple Pay, Google Pay, and Shop Pay where available.

We'd love to help. Send us a note through our contact page or email hello@purlipets.com, a real person (with at least one cat) will get back to you.